Terms of Use

Effective date: 25 September 2026

These terms apply when you use the Zugo Delivery app or website to order food from Zugo. By creating an account or placing an order you agree to them. Please also read our Privacy Policy, which explains how we handle your information.

1. About the service

Zugo is a local food delivery service. You choose dishes from the restaurants listed in the app, and Zugo collects the food and delivers it to you within our service area around Kozhinjampara. Zugo prepares no food itself; the restaurants do.

2. Accounts

• You need an account to order. Give us a real name and a phone number we can reach you on, and keep your password to yourself.
• You are responsible for orders placed from your account. Tell us at once if you think someone else is using it.
• You must be 18 or older to hold an account, or order with a parent's or guardian's permission.
• We may suspend or close an account that breaks these terms, for example repeated refused deliveries or abusive behaviour.

3. Orders and pricing

• The prices you see at checkout are what you pay: the dishes, the delivery fee and any charges shown there. Prices can change, but never after you have placed an order.
• The delivery fee depends on the distance from the restaurant to your delivery pin, as shown at checkout before you confirm.
• Zugo accepts Cash on Delivery only. Please have the amount ready when the order arrives. We never ask for card or bank details.
• An order is placed when you confirm it in the app and accepted when Zugo takes it on. We may decline an order, for example when a restaurant is closed, a dish has run out or the address is outside our service area, and we will tell you if we do.

4. Cancellations

You can cancel an order in the app for free as long as it has not been accepted yet. After that the restaurant has started on your food, so please contact support; we will do our best, but a cancelled order that was already prepared may have to be paid for.

If your order is late, wrong or missing something, contact us from the order's "Contact Support" button or from Help & Support in the app, and we will put it right.

5. Delivery

• Delivery times shown in the app are estimates. Traffic, weather and busy restaurants can add time; we will keep you updated in the app.
• We deliver only within our service area. The app checks your delivery pin at checkout and tells you if it is out of range.
• Please give a precise location, a landmark and a reachable phone number. If we cannot reach you or find the address, the order may be returned and counted as delivered.
• Check the order when it arrives and tell us straight away about any problem.

6. Acceptable use

Please use the app honestly: place orders you intend to receive and pay for, give accurate details, and treat our delivery staff and restaurant partners with respect. Do not try to interfere with the app or its servers, place fake orders, or use the service for anything unlawful.

7. Liability

We do our best to deliver every order on time and as ordered. We are, however, a small local service, and we cannot promise that the app is always available or free of errors. To the extent the law allows, Zugo's responsibility for any order is limited to the amount you paid for it, and we are not responsible for losses we could not reasonably have foreseen. Nothing in these terms limits rights that the law gives you as a consumer.

Food quality, allergens and ingredients are the restaurant's responsibility. If you have an allergy, add a note to your order and check with us before eating.

8. Changes to these terms

If we change these terms, we will update this page and its effective date. Using the app after a change means you accept the new terms.

9. Contact