Privacy Policy

Effective date: 23 September 2026

This policy explains how Zugo collects, uses and protects your information when you use the Zugo Delivery app to order food. Our staff use a separate app, Zugo Operator, to handle your orders.

1. Information we collect

• Account details: your full name, phone number, email address and password (used to sign in).
• Delivery location: we need to know where to deliver. You can give it in one of these ways:
  • tapping "Use my current location", which reads your GPS position once;
  • dropping a pin on a map;
  • pasting a Google Maps link (our server opens short links only to read the coordinates);
  • choosing a saved address (label, address line, landmark, receiver name, contact number and map pin).
• Order details: items, prices, delivery location, receiver name and phone, any notes you add, and the order's status history.
• Notification token: if you allow notifications, a device token so we can send you order updates. You can turn notifications off in your phone settings.

We only read your location when you ask us to. The app does not track your location in the background.

2. Payments

Zugo accepts Cash on Delivery only. We do not collect any card, bank or other payment details.

3. How we use your information

• To create and manage your account and let you sign in.
• To prepare and deliver your orders to the right place.
• To contact you about an order, for example by phone call.
• To show your order history and saved addresses.

4. Who can see your information

Zugo staff (admins) can see your order details, name, phone number, email and delivery location so they can prepare and deliver your order. They may call you about your order.

5. Service providers

We use trusted services to run the app:

• Supabase – database, sign-in, file storage and server functions.
• Google Firebase – web hosting and push notifications about your orders.
• Google Maps – opening directions and reading shared map links.
• OpenStreetMap – map images shown in the app.

We do not sell your data and do not use it for advertising.

6. How long we keep data

We keep your account data while your account is active. When you ask us to delete your account, we delete your account and personal data within 30 days.

Where the law or accounting rules require it, we may keep basic order records, but only in anonymised form, so they no longer identify you.

7. Your rights

You can ask to see, correct or delete your personal data by emailing Zugo.onlinedelivery@gmail.com. To delete your account, see Delete your Zugo account.

8. Children

Zugo Delivery is not directed at children under 13, and we do not knowingly collect their data.

9. Security

Your data is sent over secure (HTTPS) connections and stored with the service providers listed above. Your orders can be seen only by you and Zugo staff.

10. Changes to this policy

If we change this policy, we will update this page and its effective date.

11. Contact us